Frequently Asked Questions (FAQ)
Registration
Question: I just bought PCWin Recovery. Where's my registration code?
Our system will send an email with your registration information once your
payment clears PayPal (or Google Checkout). Your registration email
normally arrives within a few minutes of completing your payment.
We closely monitor registration emails. If you haven't received a
registration email you should...
Question: How do I retrieve my registration?
Once you complete your purchase, you can
retrieve your PCWin Recovery
registration at anytime. PCWin Recovery makes it easy for you to
retrieve your registration, our automated system will send your registration
information to your email address.
Compatibility
Question: Will PCWin Recovery work with my computer?
Yes, PCWin Recovery will work with your computer. PCWin Recovery is built on
Microsoft Windows PE, Microsoft's recommended platform for troubleshooting
Windows. PCWin Recovery supports any Windows computer systems, unlike DOS
and Linux based recovery solutions.
Question: Does PCWin Recovery work with Windows 8?
Yes, PCWin Recovery has been updated to work with Windows 8. Microsoft
introduced a new account type in Windows 8, PCWin Recovery correctly identifies
this new account type and resets the Windows password. PCWin Recovery
supports Windows 8, 7, Vista, XP, 2000 and NT.
Question: Can I create a PCWin Recovery CD if can't logon as the Administrator?
Yes, you can create a PCWin Recovery CD as a regular (non-Administrator) user.
Support
Questions: Where is PCWin Recovery technical support located?
PCWin Recovery is located in the United States and technical support is
available from 8:00 a.m. - 8:00 p.m. (EST).
Email
info@windows-password-reset.com for support.
Troubleshooting
PCWin Recovery Windows Password Reset doesn't display any users or display an
error message.
PCWin Recovery is compatible with more computer systems than any other solution.
If PCWin Recovery doesn't display any user accounts, then your computer requires
a 3rd party driver for RAID/ hard drive controller. Send an email request
for support and include your computer manufacturer, model and RAID/ hard drive
controller, or the computer's manufacturer and service tag.
PCWin Recovery is the only recovery solution that can guarantee compatibility
with any Windows computer, because PCWin Recovery is the only solution that can
create custom builds for specialized hardware.
Creating and Using PCWin Recovery Boot Media
Question: How do I create a PCWin Recovery Boot CD?
After you download, unzip and start the installer, PCWin Recovery Boot Media program
will launch. Simply put a blank (new) CDR in the CDROM drive and click the
'Create Boot CD' button. If you need more help visit our web page for
instructions on how to create a PCWin Recovery boot CD.
Question: How do I create a PCWin Recovery Bootable USB flash drive?
After you download, unzip and start the installer, PCWin Recovery Boot Media program
will launch. Simply plug a USB flash drive into your computer's USB port
and click the 'Create Bootable USB'.
Question: How do I set my computer to boot from the CD or USB?
Setting your computer's boot device order involves only three steps: entering
the BIOS setup utility, modifying the boot order settings and saving the
changes. Despite the seemingly simplicity of these three steps, the actual
procedure is sometimes very difficult. That's because the procedure to enter the
BIOS setup, modify and save BIOS settings varies widely from manufacturer to
manufacturer. For specific help with your computer's BIOS, check your computer's
documentation, view our BIOS online help, or send an email to
info@windows-password-reset.com.
Our Philosophy
Question: What do we believe in?
Our company philosophy is based on the 'Golden Rule'. Find out more about
the Golden Rule at
Wikipedia.
Question: How does our philosophy influence us?
Our philosophy influences all aspects of our business. Our development is
based on providing high value because that's what we would expect. We
answer email message quickly, accurately and with careful consideration, because
that's the 'right' way to provide support. We create support systems that
are easy to use because it's convenient to you. We don't share your email
or any of your information with 3rd parties. We maintain, support and
enhance our products, so you can continue to benefit in the future. We
continue to explore ways to improve our service and products and appreciate your
feedback. Email
info@windows-password-reset.com